Privacy Policy

1. Information we collect

We may collect the following types of information:

• Basic information: full name, date of birth, gender, address, phone number, email.
• Account information: username, profile picture, password (encrypted).
• Transaction information: order history, affiliate commissions, payments, banking and payment details.
• Device data and usage logs: IP address, device type, operating system, browser, access history, in-app activity.
• Location information (if you allow it): to suggest relevant products and campaigns.
• Information you provide when contacting support: the content of your messages, supporting photos and videos.

2. How we use your information

We collect and use your information in order to:

• Provide, maintain and improve the service.
• Verify your identity, protect your account and keep transactions secure.
• Suggest relevant products and KOC/KOL campaigns.
• Notify you about updates, promotions and events.
• Process payments, reconcile commissions and meet tax obligations.
• Support customers and handle complaints and disputes.
• Comply with the law and with requests from competent authorities.

3. Affiliate Disclosure

The Idealabs platform may contain affiliate links to TikTok Shop or other partners.

When you click through and make a purchase, we may earn a commission at no additional cost to you.

We undertake to link only to lawful products and services, and to comply with Google Play and TikTok Shop policies.

4. Sharing and disclosure

We do not sell or rent your personal information. It may be shared in the following cases:

• With partners and service providers (payments, system operations, data hosting) in order to deliver the service.
• Where there is a lawful request from a government authority.
• Where it is necessary to protect the legitimate rights and safety of users or of Idealabs.
• Where you have given your consent.

Every recipient is bound by confidentiality obligations and may use the information only to provide the service.

5. Data storage and security

• Personal information is held on secure systems with encryption and access controls in place.
• We apply technical measures to prevent unauthorised access, leakage, alteration or destruction of data.
• Retention period: only for as long as needed to provide the service or as required by law.
• When the service ends, we will delete or anonymise your personal data as required by the applicable rules.

6. Your rights

You may:

• Access, update and correct the personal information held in your account.
• Request deletion of your information, or withdraw your consent to its processing, to the extent the law allows.
• Lodge a complaint if you believe we have breached your data privacy rights.

To exercise these rights, please contact us using the details in section 9.

7. Information relating to minors

Idealabs does not knowingly collect information from anyone under 18. If you are a parent or guardian and discover that a minor has provided personal information, please contact us so that we can delete it promptly.

8. Changes to this policy

We may update this Privacy Policy as the service or the law changes. Updates will be announced on the website or in the app before they take effect. Continuing to use the service means you accept the updated policy.

9. Contact

Company:

Weebuild Vietnam Co., Ltd.

Support email:

service@weebuild.io

Address:

9 Hoa Lu, Hai Ba Trung Ward, Hanoi, Vietnam

We respond to privacy-related requests within 15 working days.